01

Start with net revenue

Use the revenue actually attributable to the order after discounts and adjustments.

02

Subtract product cost

COGS should reflect the cost of the specific SKU or items sold.

03

Add operational costs

Shipping, gateway fees, marketplace fees and fulfillment cost reduce contribution.

04

Account for returns

Return shipping, refunds and inventory disposition can materially change the result.

05

Include acquisition cost when available

Advertising or campaign cost can show whether profitable fulfillment still results in profitable growth.

06

Choose a contribution-profit definition

Decide which direct costs belong to the order-level calculation and use the same definition consistently. This makes product, channel and campaign comparisons meaningful.

07

Use profit as an operational signal

Low contribution can point to discounting, expensive delivery areas, high-return SKUs, payment fees or acquisition cost. Profitability becomes more valuable when managers can trace the reason.

The operating principle

Every event should remain connected to the product, contact or transaction that created it. That is what lets ERP explain a number instead of only displaying it.