Order reference
Keep COD expectations attached to the original sale.
Match delivery and payment events so teams can distinguish what was shipped, delivered, collected, received and still outstanding.
Keep the order, shipment, contact, stock and payment context connected while the exception is resolved.
AI-ready evidence trailWhen shipment data and courier settlements live in different systems, teams spend hours comparing spreadsheets and can miss outstanding balances.
Keep COD expectations attached to the original sale.
Separate delivered, failed and returned outcomes.
Use customer / payment history when investigating exceptions.
Connect settlement receipts to financial accounts.
Surface unresolved differences instead of burying them in spreadsheets.
Use sales, payments and account reports as one reconciliation evidence trail.
The value is not each module in isolation. It is the same product, contact and transaction context surviving every step.
Start with the COD amount expected from the sale.
Confirm which orders actually produced a collection event.
Match amounts received to the correct orders or settlement batch.
Keep unresolved balances visible until they are explained.
Shipped, delivered, collected and paid are different events. A reliable workflow keeps them separate.
Keep the order, shipment, contact, stock and payment context connected while the exception is resolved.
AI-ready evidence trailA total courier payout is not enough when finance needs to explain a difference. The team should be able to trace the amount back to orders.
Delivery failure, return-to-origin, courier deductions and delayed payout all change the economics and liquidity of the order.
COD reconciliation matches order and delivery data with cash collected by couriers and payouts received by the merchant.
Delivery confirms the parcel reached the customer. Courier collection and merchant payout are separate financial events.
A centralized workflow is designed to give operators one view across multiple delivery partners.
Instead of a generic tour, walk through the scenario from source record to transaction, movement and reporting.
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